title: Organization Center category: Organization tags: organization, department, manager, hierarchy, structure priority: Normal
Organization Center
The Organization Center provides a comprehensive view of your organization's structure as derived from your synced directory data. It enables administrators to explore departments, manager hierarchies, and divisions, and to use organizational context for governance decisions.
Accessing the Organization Center
Navigate to Administration > Organization Center or go directly to /admin/organization. The page presents three distinct views of your organizational structure, each offering a different lens into how your workforce is organized.
Three Organizational Views
By Department
The Department view displays a hierarchical tree of all departments discovered from synced Active Directory attributes.
| Feature | Description |
|---|---|
| Department Tree | Nested hierarchy showing parent and child departments |
| Headcount | Number of identities assigned to each department |
| Drill-Down | Click any department to see its members and sub-departments |
| Search | Filter the tree by department name |
The department hierarchy is built from the department attribute on synced user objects. If your AD environment uses a flat department structure (no parent-child relationships), the tree displays a single level with all departments listed alphabetically.
By Manager
The Manager view presents the organization as a management hierarchy, showing each manager and their direct reports.
| Feature | Description |
|---|---|
| Manager Tree | Hierarchical view rooted at top-level managers (those without a manager) |
| Direct Reports Count | Number of immediate direct reports per manager |
| Total Reports | Recursive count including all nested reports |
| Drill-Down | Expand any manager to see their team |
| Unmanaged | Section showing identities with no assigned manager |
This view relies on the manager attribute in Active Directory. IdentityCenter resolves the Distinguished Name stored in this attribute to build the tree. See Manager Resolution & Org Chart for details on how this resolution works.
By Division
The Division view groups identities by the division attribute, providing a high-level organizational segmentation.
| Feature | Description |
|---|---|
| Division List | All divisions with member counts |
| Drill-Down | Click a division to see all members |
| Departments Within | View which departments fall under each division |
| Unassigned | Identities without a division attribute |
Divisions typically represent major business units (e.g., "North America Operations," "Engineering," "Corporate Services") and provide a broader grouping than departments.
How Organizational Data is Built
The Organization Center derives its data entirely from attributes synced from your connected directory sources during the synchronization process.
| AD Attribute | IdentityCenter Field | Used In |
|---|---|---|
department |
Department | Department view, policy scoping |
manager |
ManagerObjectId (resolved) | Manager view, org chart, workflow routing |
division |
Division | Division view, reporting |
title |
Title | Display context, role-based policies |
company |
Company | Additional grouping context |
physicalDeliveryOfficeName |
Office | Location-based reporting |
Important: Organizational data is only as current as your last synchronization. If directory attributes change, the Organization Center updates after the next sync run. Configure regular sync schedules to keep this data fresh.
Statistics and Headcounts
Each organizational unit displays statistical summaries:
| Statistic | Description |
|---|---|
| Total Members | Number of identities in the unit |
| Active Members | Members with enabled accounts |
| Inactive Members | Members with disabled or expired accounts |
| With Manager | Members that have a resolved manager relationship |
| Without Manager | Members missing the manager attribute |
These statistics help identify data quality issues. A high "Without Manager" count, for example, indicates gaps in your directory data that should be addressed for effective governance.
Drilling Into Organizational Units
Clicking on any department, manager, or division opens a detail view showing:
- Member List - All identities in the unit with key attributes (name, title, status, last login)
- Sub-Units - Child departments or direct reports, depending on the view
- Group Memberships - Common groups held by members of the unit
- Compliance Status - Policy violations affecting members of the unit
The detail view supports sorting, filtering, and exporting the member list for further analysis.
Using Organizational Data for Governance
Organizational structure plays a central role in several IdentityCenter governance features:
Access Reviews
When creating access review campaigns, you can scope reviews by organizational unit:
| Scoping Option | Description |
|---|---|
| By Department | Review access for all members of a department |
| By Manager | Route reviews to each manager for their direct reports |
| By Division | Review access across an entire division |
Manager-based routing is the most common pattern. Each manager receives a review task for their direct reports, ensuring that the person most familiar with each employee's role makes the access decision.
Workflow Routing
Workflows can route approval requests based on organizational relationships:
- Manager Approval - Route to the requester's manager
- Department Head - Route to the top-level manager in the department
- Skip-Level - Route to the manager's manager for escalation
Policy Scoping
Policies can be scoped to specific organizational units:
- Apply a "Privileged Access" policy only to the IT department
- Enforce stricter password policies for the Finance division
- Exempt service accounts in the Infrastructure department from login tracking
Integration with Manager Resolution
The Organization Center's manager hierarchy depends on the manager resolution process that runs during synchronization. The sync engine:
- Reads the
managerattribute (a Distinguished Name) from each AD object - Resolves the DN to the corresponding internal ObjectId
- Stores the resolved
ManagerObjectIdon the object record
This resolution is performed by the Lookup step in the sync pipeline. If a manager's DN cannot be resolved (because the manager account has not been synced, for example), the relationship is left unresolved and the identity appears in the "Unmanaged" section.
For a detailed explanation of this process and troubleshooting guidance, see Manager Resolution & Org Chart.
Data Quality Considerations
The accuracy of the Organization Center depends on the quality of your directory data. Common issues include:
| Issue | Impact | Resolution |
|---|---|---|
Missing department attribute |
Identity not shown in Department view | Update the attribute in AD |
Missing manager attribute |
Identity appears as unmanaged | Assign a manager in AD |
| Stale manager reference | Points to a deleted or disabled account | Update the manager DN in AD |
| Inconsistent department names | Fragments the department tree (e.g., "IT" vs "Information Technology") | Standardize naming in AD |
| Circular manager references | Resolution fails for the affected chain | Break the circular reference in AD |
Tip: Use the Organization Center's statistics to identify data quality issues early. A dashboard showing a high percentage of unmanaged identities or unassigned departments is a signal that directory hygiene needs attention.
Next Steps
- Manager Resolution & Org Chart - Understand how manager relationships are resolved
- Synchronization Overview - Learn how directory data is synced into IdentityCenter
- Access Reviews Overview - Create access review campaigns scoped by organization
- Policies Overview - Scope policies to organizational units
- Tags Management - Classify identities with tags for additional grouping