title: Campaign Tracking & Reports category: Access Reviews tags: access-review, campaign, reports, tracking, completion, compliance priority: Normal

Campaign Tracking & Reports

Monitoring campaign progress and generating compliance reports are essential parts of the access review lifecycle. This article covers the campaign dashboard, progress tracking, reviewer management, and the reports you need for auditors.

Campaign Dashboard

Navigate to Access Reviews > Campaigns to see all campaigns. Click any campaign to open its dashboard, which provides a real-time overview of progress.

Dashboard Metrics

Decision Breakdown

Campaign Statuses

A campaign moves through the following statuses during its lifecycle:

Status Transitions

Draft --> Active --> In Progress --> Completed
  |                      |
  └--> Cancelled         └--> Cancelled

A campaign cannot return to a previous status once it moves forward. If a completed campaign needs adjustments, create a new campaign rather than reopening the old one.

Progress Tracking

By-Reviewer Progress

The campaign dashboard includes a reviewer breakdown table:

This view lets campaign managers quickly identify which reviewers need attention.

Progress Over Time

A timeline chart shows daily decision activity, helping you spot trends:

• Steady progress indicates reviewers are working consistently
• A flat line followed by a spike suggests reviewers are procrastinating
• No activity from a reviewer may indicate they have not seen the notification

Reviewer Management

Sending Reminders

From the campaign dashboard, you can send manual reminders to individual reviewers or to all reviewers who have not completed their items.

Reassigning Items

If a reviewer is unavailable (on leave, departed, or overloaded), you can reassign their items:

1. Open the campaign dashboard
2. Click the reviewer's name
3. Select Reassign Items
4. Choose the new reviewer
5. Provide a reason for the reassignment

The new reviewer receives a notification with the reassignment context.

Extending Deadlines

If a valid business reason exists (organizational changes, unexpected reviewer absence), you can extend the campaign deadline:

1. Open the campaign dashboard
2. Click Settings > Extend Deadline
3. Select the new due date
4. Add a justification note

Note: Deadline extensions are logged in the campaign audit trail. Auditors may ask about extensions, so always provide a clear justification.

Overdue Handling

Automatic Reminders

The ReviewReminderJob runs on a schedule and sends reminders to reviewers who are approaching or past their deadline. The reminder schedule is configured when creating the campaign.

Escalation Workflow

When items remain overdue beyond the grace period, the escalation rules take effect:

Auto-Decision on Close

If the campaign reaches its hard close date with items still pending, the configured default action applies:

Security Tip: Auto-approve is convenient but undermines the purpose of the review. For sensitive access, configure auto-deny or leave items open and require manual resolution.

Completion Reports

When a campaign is completed, IdentityCenter generates a comprehensive certification report.

Final Certification Report

The certification report is the primary deliverable for auditors. It includes:

Exporting Campaign Results

Campaign results can be exported in multiple formats:

To export:

1. Open the completed campaign
2. Click Export
3. Select the desired format
4. Choose which sections to include
5. Download the file

Campaign History

Navigate to Access Reviews > Campaigns and use the status filter to view past campaigns. The history view lets you:

• Review past decisions for any user or group
• Compare results over time to identify trends (e.g., denial rate increasing each quarter)
• Track remediation to confirm that denied items were actually removed
• Demonstrate continuous compliance by showing a history of periodic reviews

Comparing Campaigns

Select two or more campaigns of similar scope to see a comparison:

Compliance Evidence

Access review campaigns generate the evidence that auditors need during SOX, HIPAA, PCI-DSS, and ISO 27001 assessments.

What Auditors Look For

Preparing for an Audit

1. Export completed campaign reports as PDFs
2. Include the campaign configuration (scope, reviewers, timeline) as evidence of planning
3. Show the remediation log to prove denied items were acted upon
4. Prepare a summary of campaign metrics across multiple review cycles
5. Have the escalation log available to show how overdue items were handled

Campaign Metrics Reference

Next Steps

• Access Reviews Overview -- Understand the access review framework
• The Review Process -- How reviewers make decisions
• Automated & Scheduled Reviews -- Set up recurring campaigns
• Creating an Access Review Campaign -- Configure and launch a new campaign
• Compliance Frameworks -- Regulatory frameworks driving review requirements
• Reports -- Other reporting capabilities in IdentityCenter