Frequently Asked Questions
Quick answers to common questions.
Account Questions
Q: How do I reset my password? A: Click Login, then "Forgot your password?" and follow the email instructions.
Q: Can I change my email address? A: Yes, go to your account settings and update your email.
Q: How do I delete my account? A: Contact support and we'll help you with account deletion.
Support Ticket Questions
Q: How long until I get a response? A: Response times depend on priority:
- Urgent: Within 1 hour
- High: Within 4 hours
- Normal: Within 8 hours
- Low: Within 24 hours
Q: Can I attach files to my ticket? A: Yes, you can attach screenshots, documents, and other files when creating or updating a ticket.
Q: How do I reopen a closed ticket? A: Add a new comment to the closed ticket, and it will be reviewed.
General Questions
Q: Is my data secure? A: Yes, we use industry-standard encryption and security practices.
Q: Who can I contact for urgent issues? A: Create a ticket with "Urgent" priority for the fastest response.
Q: Do you have a mobile app? A: Our website is mobile-responsive and works on all devices.